Privacy Policy jom88

This Privacy Policy is a legally binding document between jom88 ("we", "platform", "jom88") and you as a user or registered member ("you", "user"). By registering an account or using jom88's services, you agree to the terms of data collection and processing as detailed below. Please read this document carefully before continuing to use our platform.

1. Information We Collect

jom88 collects various categories of information to enable us to provide a secure, responsible and high-quality online gaming service. The information collected falls into several main categories:

Account Registration Information

• Full name as it appears on your official identification document
• Identity card number (MyKad) or valid passport number
• Date of birth — to confirm that you are 21 years of age or older
• Active email address used for account communications
• Mobile phone number registered in Malaysia
• Username and password (stored in encrypted form)

Financial and Transaction Information

• Details of payment methods used, including Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency wallets (USDT, BTC, ETH)
• Deposit and withdrawal records including amounts, dates and times
• Betting history and gaming activity for responsible gambling monitoring purposes
• KYC (Know Your Customer) verification documents submitted for account verification

Technical and Usage Information

• IP address, device type, operating system and web browser used
• Login time logs, pages visited and gaming session duration
• Approximate location data based on IP address (not GPS)
• Cookie and related tracking technology information

2. How Your Data Is Used

Every piece of data collected by jom88 has a clear and legitimate purpose. We do not collect more data than is necessary to operate our services. The main purposes for which data is used are as follows:

• Processing account registration and verifying member identity to ensure that only eligible users — aged 21 and above — can access the platform
• Processing deposit and withdrawal transactions securely through supported payment methods
• Providing 24/7 customer support in Malay and English via live chat and email
• Sending important account-related notifications, transaction confirmations and security updates
• Monitoring activity to detect fraud, money laundering and other suspicious activity
• Meeting our legal compliance and international licensing obligations that govern our operations
• Improving user experience through anonymised analysis of usage behaviour
• Sending promotional communications relating to bonuses, offers and platform updates — provided you have not opted out of receiving them

3. Sharing Information with Third Parties

jom88 does not sell or disclose members' personal information to third parties except in the specific circumstances set out below:

Authorised Service Providers

We share the necessary information with service providers who assist us in daily operations — including payment processors, identity verification companies and technology service providers. All such third parties are bound by strict confidentiality agreements and may only use your data for purposes specified by jom88.

Legal Requirements

jom88 may disclose personal information where required to do so by a court order, a law enforcement agency with jurisdiction, or a licensing regulatory body to which we are subject. Such disclosure will be made within narrow limits based on legitimate legal necessity.

Business Transfers

In the event of any merger, acquisition or transfer of jom88's assets, user data may be transferred as part of those business assets. You will be notified before any such transfer takes place and equivalent protection will be maintained over your data.

4. Cookies and Tracking Technology

The jom88 platform uses cookies and related tracking technology to improve functionality and user experience. There are several types of cookies we use:

• Necessary Cookies: Required for core platform functions such as login session verification, account management and security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use our platform to allow us to improve the website's design and functionality.
• Functional Cookies: Save your preferences such as interface language and display settings so they do not need to be reset each time you visit.
• Analytics Cookies: Help us understand overall usage patterns in anonymised and aggregated data form.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the jom88 platform.

5. Data Security

jom88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:

• Data encryption during transmission using TLS/SSL protocols
• Encryption of data stored in databases using recognised encryption standards
• Strict role-based access controls for internal staff
• Regular security audits conducted by qualified independent parties
• Continuous cyber threat monitoring and clearly defined incident response procedures
• Regular data backups to ensure continuity of service

While we take every reasonable step to protect your data, no security system is completely infallible. You are also responsible for ensuring your account password is strong and not shared with any other party.

6. Your Rights as a User

As a jom88 member, you have the following rights regarding your personal data. Requests relating to these rights may be submitted through our live chat support or email at any time:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you.
• Right to Rectification: If you find that your personal data is inaccurate or incomplete, you have the right to request a prompt correction.
• Right to Erasure: In certain circumstances permitted by law, you may request that we delete your personal data.
• Right to Restrict Processing: You may request that we limit how we process your personal data in certain situations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
• Right to Portability: You have the right to receive the personal data you provided to us in a machine-readable format.

Please note that some requests may be subject to legal limitations or specific operational requirements. We will process each request carefully and provide a response within a reasonable timeframe.

7. Data Retention

jom88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we will retain certain records for the period required by the legal and licensing obligations binding us — particularly in relation to financial records and compliance documentation.

Once the required retention period has ended, your data will be securely deleted or anonymised in accordance with our established data management procedures.

8. Amendments to This Privacy Policy

jom88 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our service practices, legal requirements or the latest data protection standards. Each amendment will:

• Be published on this page with a new effective date
• Be communicated to registered members via email or in-platform notifications for significant changes
• Provide sufficient notice before the changes take effect

Your continued use of the jom88 platform after any amendments to this Privacy Policy are published will be considered your acceptance of the updated terms. We therefore encourage you to review this page periodically.

9. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data by jom88, you may contact our support team through the following channels:

• Live Chat: Direct 24/7 support in Malay and English via the chat icon on the platform
• Email: [email protected] — we aim to respond to every enquiry

Our Data Privacy team will review each enquiry carefully and provide an appropriate response. We are committed to resolving any privacy-related concerns in a transparent and responsible manner.